Refund/Resend Policy:
At Unalome Store, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, we're here to help with our hassle-free refund/resend policy.
If your order does not show tracking information after one month, or if it has not been delivered after two months, simply reach out to us to request a resend or refund. No need to open a dispute – we're committed to resolving your issue promptly.
Here's how it works:
Step 1: Contact us through the Alibaba message center.
Step 2: Provide detailed information about the problem you're experiencing.
Step 3: A return authorization will be issued to facilitate the process.
Step 4: If necessary, return the item for either a replacement or a full refund. Please note that all return shipping costs are the responsibility of the buyer.
Your satisfaction is our priority, and we're dedicated to ensuring a seamless resolution to any concerns you may have.
We value your time and feeback,
Kind Regards,
Ashley
Founder